American Sociological Review
2015, Vol. 80(6) 1099 –1122
© American Sociological
Association 2015
DOI: 10.1177/0003122415609730
http://asr.sagepub.com
Why do workers consent to their own exploi-
tation? Previous top-down approaches over-
emphasize managerial control (Braverman
1974), whereas contemporary labor scholars
study workers’ participation in their own
worlds of work. Labor process scholars
emphasize meaning-making in the symbolic
interactionist tradition, documenting work-
place dynamics at the point of production, as
in theories of industrial games (Burawoy
1979), emotional labor (Hochschild 1983),
and organizational culture (Kunda 1992).
This approach yields rich ethnographic
insights into how workers’ subjective experi-
ences motivate them to work and, ultimately,
make profits for someone else (e.g., Sallaz
2002; Sherman 2007). Such micro studies of
the labor process show how managerial con-
trol is established through worker consent; or
how, as Marx ([1894] 1993) put it, labor
becomes subordinate to capital.
But these explanations are incomplete, for
most studies of worker control and consent
are set in stable work settings and formal
609730ASRXXX10.1177/0003122415609730American Sociological ReviewMears
2015
aBoston University
Corresponding Author:
Ashley Mears, Department of Sociology, Boston
University, 100 Cummington Mall, Boston, MA
02215
E-mail: [email protected]
Working for Free in the VIP:
Relational Work and the
Production of Consent
Ashley Mearsa
Abstract
Why do workers participate in their own exploitation? This article moves beyond the
situational production of consent that has dominated studies of the labor process and outlines
the relational production of labor’s surplus value. Using a case of unpaid women who perform
valuable work for VIP nightclubs, I present ethnographic data on the VIP party circuit from
New York, the Hamptons, Miami, and Cannes, as well as 84 interviews with party organizers
and guests. Party promoters, mostly male brokers, appropriate surplus value from women in
four stages: recruitment, mobilization, performance, and control. Relational work between
promoters and women, cemented by gifts and strategic intimacies, frames women’s labor
as leisure and friendship, and boundary work legitimizes women’s work as distinct from
sexual labor. When boundaries, media, and meanings of relationships do not appropriately
align, as in relational mismatches, women experience the VIP party less as leisure and more
as work, and they are less likely to participate. My findings embed the labor process in a
relational infrastructure and hold insights for explaining why people work for free in culture
and technology sectors of the post-Fordist economy.
Keywords
relational work, labor process, consent, free labor, bodily capital
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1100 American Sociological Review 80(6)
organizations, such as the factory, the hotel,
or the trading room, where people repeatedly
work together within the context of estab-
lished relationships. Yet, despite prevailing
models of the labor process, the organization
of work is not bound to the shop floor; work
spills into the interpersonal realm as workers
and management forge powerful, regulating
relationships. This is especially evident as
labor becomes more casual, and temporary
and project-based employment spreads
among low- and high-skilled workers alike
(Kalleberg, Reskin, and Hudson 2000). For
the growing numbers of contingent workers,
social ties with supervisors and brokers shape
the terms of work (Neff, Wissinger, and Zukin
2005; Smith 2001). As studies of informal
economies demonstrate, work relationships
require ongoing efforts on and off the job
(e.g., Hoang 2015; Venkatesh 2006), and such
relationships likely have varying effects on
worker consent. When conceptualized in rela-
tional rather than physical space, the value of
labor emerges through personal ties and webs
of reciprocity—the very heart of all economic
exchange (Mauss 1954).
That people consent to the appropriation of
their surplus value poses a classic conundrum
for the sociology of inequality: it raises the
question of how hierarchies are legitimated,
and how domination goes unrecognized and
reproduced by those who are dominated (e.g.,
Bourdieu [1998] 2001). This article advances
the puzzle of consent by incorporating new
developments in economic sociology around
the concept of relational work, that is, the
work of matching appropriate relationships to
economic exchanges and their meanings
(Zelizer 2012). Using the conceptual tools of
relational work, I document the central role of
social ties and intimacies in compelling peo-
ple to enter, consent to, and forge emotional
attachments in unequal exchanges.
I draw from a particular case of labor
exploitation: women’s unpaid work in VIP
nightclubs. Unpaid women perform valuable
aesthetic labor (Warhurst and Nickson 2001)
in VIP “bottle service” nightclubs; they are
recruited and mobilized by promoters, who
are mostly male brokers hired by VIP clubs.
These women are not paid wages; they work
for free and with a felt sense of obligation to
their brokers, who shower them with gifts and
perks. Women’s “free labor” generates con-
siderable profits for promoters and club own-
ers but is largely only symbolically rewarding
to the women. Methodologically breaking
from past labor scholarship, I embed the pro-
duction of value in a relational context by
ethnographically following promoters and
women throughout the VIP party circuit in
New York, the Hamptons, Miami, and the
French Riviera over 18 months of fieldwork.
This article draws from interviews with 44
promoters, 20 women (called “girls”), and 20
clients (i.e., men who spend money in VIP
parties) to show how such value is produced.
Promoters perform relational work to gen-
erate value from women’s bodily capital
( Wacquant 1995) in four stages: recruitment,
mobilization, performance, and control.
Through relational work, cemented by gifts
and strategic intimacies, promoters redefine
women’s economic utility as leisure and
friendship; through boundary work (Lamont
and Molnar 2002), women frame their partici-
pation as distinct from sexual labor. When the
appropriate matches between relationships,
payments, and boundaries do not align—when
relational mismatches happen— women’s con-
sent to participate in the VIP economy breaks
down. By showing the relational work involved
in getting women to work for free, I outline the
relational production of consent, foreground-
ing social ties as central to securing surplus
value, and thus expanding prevailing models
of the labor process.
TheoReTICAl BACKgRound
The Labor Process
How does one person manage to capture sur-
plus value from another? In the sociology of
work, we find a number of strategies through
which owners appropriate surplus. Coercion
is not a viable strategy, because as Weber
([1922] 1978) noted, it rarely works for long.
Economic incentives are not always effective,
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Mears 1101
for as Frederick Taylor discovered, raising
earnings in the piece-rate system can actually
lower workers’ efforts (Sallaz 2013). Neither
are wages an adequate explanation for surplus
value, which is the unpaid labor that workers
effectively perform above and beyond their
compensated labor power; wages alone do
not explain why workers often put in more
than the bare minimum for which they are
paid. An earlier generation of labor scholars
emphasized structural determinants of exploi-
tation, such as the sharp demarcation between
the work of managers and laborers, deskill-
ing, and large labor supplies (Braverman
1974). Such a picture of conflict and manage-
rial control, however, leaves little room to see
autonomy or agency in workers.
Moving beyond models of coercion and
conflict, Burawoy’s (1979) theory of indus-
trial games focused on the micro interac-
tional mechanisms that produce worker
consent. In the factory Burawoy studied, the
game of “making out” allowed workers to
make choices about when and how much
effort to exert. The game produced a sense
of social and psychological achievement,
and because it dominated shop floor culture,
Burawoy concluded that workers’ cultural
practices led them to consent to their own
exploitation, even enthusiastically so. Thus
the labor process in capitalist production
simultaneously obscures and secures sur-
plus labor, legitimizing exploitation through
consent.
An important break with both industrial
sociologists and Marxist sociology, Burawoy
(1979) bound his analytic lens to the labor
process at the point of production—the
moments of transformation of raw materials
into surplus value—thereby explaining the
organization of consent through work activi-
ties independent of outside orientations like
school, family, and the state. This move, from
structure to symbolic interactions, and from
ideology to situations, could now explain how
workers’ motivations emerge from the work
process itself.
The theory of games has explained how
people are mobilized to perform their duties as
factory workers (Burawoy 1979), professionals
like lawyers (Pierce 1995), service industry
workers (Sallaz 2002), and even the unem-
ployed (Sharone 2013). More broadly, labor
process scholars have followed the symbolic
interactionist tradition through the shift from
hierarchical to flexible organization (Smith
2001), documenting managerial attempts to
mold workplace culture to produce consent in
blue- as well as white-collar workplaces
(Kunda 1992; Vallas 2006).
Throughout the post-industrial decline in
manufacturing and the rise in services, labor
process analysts have continued to explain
consent through processes of meaning-
making at the workplace. Studies of emo-
tional labor have examined the control of
workers’ affect in interactive services ranging
from airlines (Hochschild 1983) and amuse-
ment parks (Van Maanen 1990) to personal
care services (Boris and Parreñas 2010). Sim-
ilarly, studies of aesthetic labor have exam-
ined managerial control of bodily capital, an
important component of work in interactive
services like retail (Williams and Connell
2010), hospitality (Otis 2011), and restau-
rants, where workers are recruited and trained
to project attractive and sellable personas
(Warhurst and Nickson 2001). Across these
various sites, sociologists have examined
workplace cultures and practices to explain
why workers consent to managerial control of
their time, bodies, and emotions.
By focusing on the situational construction
of consent, and limiting their purview to sta-
ble relational contexts, sociologists of work
take as their basic object of analysis the
accomplishment of work activities, usually at
the site of work, be it the shop floor or the
shopping mall. This misses how the meanings
of work are also shaped through relationships
and social ties beyond the accomplishment of
work activities.1 Studies of informal work
demonstrate the importance of relationships
forged at work sites and well beyond them—
for instance, the complex webs of social rela-
tions that constitute urban underground
economies (Duneier 1999; Venkatesh 2006)
and the bonds between sex workers, clients,
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1102 American Sociological Review 80(6)
and brokers that regulate markets for sex
(Bernstein 2007; Hoang 2015). Likewise,
studies of freelance workers, such as those in
the culture industries, reveal various social
infrastructures linking aspiring workers,
agents, and employers whose relationships
are built on repeated interactions at jobs,
agencies, and after-hours bars and other enter-
tainment venues (McRobbie 2002). As the
labor market becomes more casual and work
moves outside of permanent contracts and
stable organizations (Kalleberg et al. 2000;
Smith 2001), new models of the labor process
and its relational context are needed.
Relational Work
Within the field of economic sociology, rela-
tional work is a useful concept to explain how
patterned relationships can secure surplus
value. Zelizer (2012:149) developed rela-
tional work to mean the “creative effort peo-
ple make in establishing, maintaining,
negotiating, transforming, and terminating
interpersonal relations.” People try to create
viable matches between appropriate kinds of
economic and social exchanges, thereby over-
coming the tension between the “hostile
worlds” of intimacy and commerce. To do
this, people erect boundaries around a cate-
gory of social relations, establish a set of
distinctive understandings and practices that
operate within that boundary, allow certain
kinds of economic transactions to happen,
and adopt certain kinds of media such that
those transactions feel appropriate (Zelizer
2005). Relational work explains how people
bring these elements together to create “rela-
tional packages” (Zelizer 2012) that include
particular discourses and structures of
exchange, such as brokerage and gifting
(Rossman 2014).
This framework has been usefully applied
to understanding how people bridge seem-
ingly hostile worlds like the commodification
of sacred goods, for example, trades in human
bodies ranging from organs (Healy 2006) and
reproductive materials (Almeling 2007) to
cadavers (Anteby 2010). Relational work can
even explain macro-economic outcomes like
inter-organizational relationships among
manufacturers (Whitford 2012) and predatory
lending practices in the mortgage industry
(Block 2012).
Relatively neglected in economic soci-
ologists’ research agenda, however, are
markets for human labor (Sallaz 2013).
When the workplace is studied, it is in the
context of understanding the creation of
markets, for instance, markets in life insur-
ance (Chan 2009) or financial goods
(Abolafia 1996), rather than the creation of
worker consent.
Yet relational work has much to offer
when explaining worker consent. For instance,
gifting, a prominent form of relational work,
plays an important role in motivating work-
ers. In economic experiments, workers who
receive gifts rather than cash payments put in
more effort to uphold their sense of reciprocal
obligation (Kube, Maréchal, and Puppe
2012). In economists’ alternative strands of
labor theory, the labor contract has even been
described as a partial gift exchange (Akerlof
1982).
Indeed, the concept of relational work has
been fruitfully applied to cases of labor that
are morally contested, such as markets for
intimate bodily labors like sex work (Bern-
stein 2007; Hoang 2015). In realms that mix
intimacy and money, commercial sex services
exist at one end of a spectrum and “pure”
romantic relationships at the other; in between
are practices involving intimate economic
exchanges, from sponsorship (Swader et al.
2012) to treating (Clemens 2006). People
perform relational work to frame these dubi-
ous exchanges as appropriate, for instance, by
matching appropriate payment media to the
exchange, and through boundary work, which
draws conceptual distinctions and creates
symbolic distances between categories of
people and practices (Lamont and Molnar
2002).
Relational work is especially useful in the
contemporary context of growing contingent
labor to explain why people work for no or
low pay. “Free labor” has been abundantly
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Mears 1103
documented among the freelance workforce,
notably in culture, media, and technology
industries (Frenette 2013; Hesmondhalgh
2010; Neff et al. 2005). Free labor, originally
conceived to account for user-generated con-
tent on the Internet (Terranova 2000), is
unpaid work given freely and endowed with
a sense of autonomy (Andrejevic 2009).
Free labor occurs when, for example, unpaid
fashion models walk on a luxury designer’s
catwalk hoping to gain status (Mears 2011),
tech employees spend hours doing unpaid
coding to build their portfolios (Neff 2012),
and a journalist writes for free at The Atlan-
tic.com seeking exposure (Christin 2014).
Such work may not immediately look like
work; indeed, much work overlaps with
forms of activity commonly recognized as
leisure (Stebbins 1982). Although not
employment—a formal exchange of labor
for wages—all of these cases meet a socio-
logical definition of work, the “process
whereby human beings transform things of
the world to create value” (Sallaz 2013:10).
Each of these workers marshals a skill set,
exerts labor power, and creates a product.
They also generate surplus value, because
employers gain economic profits through
inadequately compensating their efforts,
which are understood in these contexts as
self-investments and symbolically valuable.
However, people who perform free labor are
often compensated in the form of gifts,
perks, or access to new social networks.
Relational work provides a framework for
analyzing the web of social connections that
render these unequal exchanges meaningful
and worthwhile.
Taking these insights from economic soci-
ology, I conceive of the workplace as embed-
ded in a relational infrastructure to explain
how workers are recruited, mobilized, and
controlled, and why they accept no payment
for their valuable efforts. Using core elements
of the relational framework—relationships,
meanings, media, and boundaries—this arti-
cle examines, in Burawoy’s (1979:30) terms,
how relational work “obscures and secures”
labor’s surplus value.
The CAse: BoTTle seRVICe
VIP CluBs
This article uses the case of unpaid women
and their paid brokers, called promoters, who
attend leisure events and parties catering to
the global elite. This clientele is called VIP,
“very important people,” which is a purchas-
able status denoting valued consumers. VIPs
are highly mobile and have large amounts of
disposable income; they get access to a wide
variety of “free stuff ” by virtue of their prior
spending records (McClain and Mears 2012).
For example, frequent flyers enjoy elite status
with access to airlines’ free services like
upgrades, airport lounges, and expedited
security. VIP customers similarly receive
extra care and attention by service workers in
luxury settings (Sherman 2007). Because free
goods and services comprise what it means to
be VIP, these services are a good case for
studying the economy of free labor. And
unlike airlines, hotels, or other elite spaces,
the VIP party scene relies on labor that is not
fixed to an organizational space, enabling a
relational analysis of work that spills into
informal spaces and extra-organizational
social activities.
The VIP party scene is dispersed globally,
tapping into the world’s wealthiest stratum,
which is more international and mobile than
ever before (Atkinson, Piketty, and Saez
2009). These parties appear in what Sassen
(2000) calls “urban glamour zones” in global
cities like New York and Miami, as well as
exclusive tourist destinations, which are over-
looked yet crucial nodes for the global circu-
lation of the business class. VIPs circulate
throughout a transatlantic calendar of events
and parties from St. Barts in January to
St. Tropez in July (Cousin and Chauvin
2013).
In such nodes, VIPs frequent exclusive
nightclubs that typically offer “bottle ser-
vice.” Rather than order drinks at the bar, VIP
clients rent tables and purchase whole bottles
of alcohol, carried by “bottle girls”—
attractive cocktail waitresses in revealing
clothing—to clients’ tables, at prices ranging
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1104 American Sociological Review 80(6)
from $250 per bottle of Absolut vodka
(750 ml which retails for $25) to $5,000 for a
magnum-size (1.5 liters) bottle of Cristal
champagne (which retails for $750). The
average price is $1,500 per table on a Satur-
day night at such nightclubs (Elberse, Barlow,
and Wong 2009). Firework sparklers accom-
pany expensive bottles, a clear indicator of
conspicuous consumption (Veblen [1899]
2009). Door personnel screen who is allowed
to enter, and at what price, ensuring the bottle
service club is an exclusively VIP space.2
MeThods
I gained access to VIP clubs from previous
fieldwork in the fashion modeling industry,
which has substantial ties to party promoters.
In my earlier fieldwork, promoters invited me
to their parties free of charge with free dinner
included; to begin this project, I accepted
their invitations and began going out with
them in New York.
Over the course of 18 months, I attended
17 clubs and went out with promoters on
more than 120 nights, in addition to taking
four trips to VIP destinations. I interviewed
44 promoters and 20 women, as well as 20
male clients whose interviews I use as sup-
plemental data. Interviews were recorded and
sometimes lasted over the course of several
days as extended conversations. Of the 44
promoters interviewed, I accompanied all but
eight of them to their parties at least once and
as many as 10 times. I sometimes visited
three or four clubs over the course of one
night. These nights generally began with din-
ner at 10 p.m. and ended between 3 and 4
a.m., with occasional after-parties stretching
beyond 8 a.m. the next day.
During the summer I moved into an apart-
ment rented by promoters; it was a four-bed-
room loft in Union Square accommodating
nine women, each of whom were allowed to
stay rent-free in exchange for going out with
the promoter at least four nights a week. I
lived in a single room in the loft for a dis-
counted price of $200 per week on the condi-
tion that I go out with the promoter at least
two nights a week. The loft was chaotic and
dirty, and after interviewing the women who
lived there, I left by my third week.
Methodologically, I used Kusenbach’s
(2003) go-along ethnographic method, a
hybrid of interviewing and participant obser-
vation, by following promoters on their daily
and nightly rounds to trace the social archi-
tecture of elite nightlife. Daytime observa-
tions proved as important as nighttime
encounters, as one promoter told me: “There
can be no night without the day.” Yet, a pro-
moter’s day rarely begins before 11 a.m. and
often starts as late as 2 p.m. when he wakes
up. Promoters generally welcomed my pres-
ence, since their job chiefly involves getting
women to hang out. In exchange for promot-
ers’ participation, I dressed the part and went
out with them at night; through my own bod-
ily capital, I was able to maneuver the prob-
lem of ethnographic access in studying up
(Gusterson 1997).
Reflecting the demographics of promoters,
my sample is majority men and just five
women. Half of the 44 promoters interviewed
were immigrants (n = 22). Most spoke multi-
ple languages and could converse with inter-
national clients and models. Of the 44
promoters interviewed in New York, just
eight were white Americans.
I also accepted invitations to VIP destina-
tions on four occasions: five nights in Miami
(March), two separate weekends in the Hamp-
tons (June), and one week in Cannes (July),
with most expenses paid by promoters, clubs,
and VIP clients. Two trips, to Miami and
Cannes, were with a promoter named Santos,
whom I met at a club in New York. After
explaining my research, interviewing him,
accompanying him out, and several text con-
versations later, Santos invited me to attend
his parties in Miami over the month of March,
during the Electronic Music Festival. The
festival draws music industry personnel as
well as clients, promoters, and models from
around the world. I paid for my own flight to
Miami and stayed for free with four young
women in the accommodations Santos
arranged for all of us together, in the
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Mears 1105
guesthouse of a villa on Star Island, rented by
a group of Californian mortgage bankers
(who paid $50,000 for the weekend rental). A
year later, I met up with Santos in Europe,
first in Milan for a night out at a club where
he promotes, and then I followed him to
Cannes for a week, again staying for free in
his rental villa with eight other women.
Finally, I visited the Hamptons on two week-
end trips during the summer season, first with
a promoter named Sampson, whom I met on
the street in Soho with one of Santos’s associ-
ates, and again with a group of clients I met
through promoters.
Copious amounts of alcohol and some-
times drugs are supplied to women free of
charge; I generally held a glass of champagne
during the parties but refrained from drinking
more than occasional sips, enough to fit in.
This made me a rare sober participant, which
proved useful; for instance, I could drive
home when a promoter was too drunk. Taking
notes was easy, as everyone was constantly
tapping on their phones, especially promot-
ers, even as they danced inside clubs.
I secured the samples of women and cli-
ents from clubs in New York. It was impos-
sible to secure lists of clients or women from
nightclubs or promoters, so I built a conveni-
ence sample composed of participants
I recruited in three ways: through face-to-face
meetings at dinners and parties, through pro-
moters, and through snowball sampling. I
primarily relied on snowball sampling and
introductions from promoters to interview
clients. To interview women, I recruited pri-
marily through tables. Each night out, I habit-
ually introduced myself to each woman at the
table to find out how she met the promoter we
accompanied. At this point in our conversa-
tion, I typically would explain my role as a
writer working on a project about nightlife.
Interviews with women focused on their rela-
tionships with promoters and clients and their
careers in the scene. Among the 20 women
interviewed, their median age was 23. At 31
to 32, I was regularly the oldest woman at
promoters’ tables, but still welcome because I
look younger.
I coded interview transcripts and field
notes using the software Nvivo with a coding
scheme that emerged inductively in accord-
ance with the analytic strategy of grounded
theory (Charmaz 2001). I replaced all names
with pseudonyms and removed potentially
identifying information.
FIndIngs: The VAlue oF
gIRls’ WoRK
In the market for entertainment, a nightclub
seeks to create an exciting environment in
which customers spend money on alcohol;
nightclubs are part of the “experience econ-
omy,” where goods are secondary to the con-
sumption experience itself (Pine and Gilmore
1999). VIP clubs attempt to mobilize big-
spending clients who will pay high premiums
on bottle service. Prized clients are called
“whales,” as in finance and gambling lingo.
They have significant stores of disposable
income with which to buy bottles. I observed
whales spending $200,000 for parades of
hundreds of sparkler-lit bottles of champagne
brought to their table (known as a “bottle
train”). Clubs also value affluent businessmen
and tourists, who spend in steadier and
smaller amounts of $1,000 to $2,000 a night.
Next are “fillers,” men who buy drinks at the
bar but have some cultural capital, which
keeps the club from looking empty. Below
fillers, men perceived as having low eco-
nomic and cultural capital are described as
“bridge and tunnel,” so-called because they
are not recognized as Manhattan dwellers and
are barred entry.
To attract VIPs, clubs stage a glamorous
platform for them to spend money, with high-
profile DJs, chic and expensive-looking
décor, brand name alcohol, special events,
and restricted access to an exclusive crowd.
Their chief attraction is a high volume of
beautiful women, similar to women’s roles in
other areas of the service economy (Warhurst
and Nickson 2001). Consistent with past
research on nightlife (e.g., Rivera 2010),
clubs aim to have more women than men
inside. By my count, clubs averaged about
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1106 American Sociological Review 80(6)
3:2 women to men. However, the quantity of
women does not suffice to distinguish the VIP
space. VIP clubs seek a high quantity of
“quality” women, assessed exclusively in
terms of feminine beauty. Exploiting the cor-
relation between attractiveness and status
(Webster and Driskell 1983), clubs target
women whose bodies correspond to those
valued in the high-fashion arena as models.
Such women are ubiquitously called “girls.”
In the VIP scene, girls are young (roughly 16
to 25 years), thin (size 0 to 6), tall (at least
5’9” without heels), and typically although
not exclusively white, all of which is gauged
visually.3
The …