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Project in Leadership

Open Posted By: ahmad8858 Date: 25/12/2020 High School Homework Writing
  1. Topic: Organizational assessment using Baldridge framework for performance excellence. Each student is going to assess his organization based on the framework. The projected is divided into two parts:  
    1. Surveying the leadership team as well as the employees.  
    2. Assessing the organization based on the criteria giving in the framework.  

     2. Delivery:  a. Report: you should submit a feedback report (word format) includes the following: 

  2. The survey results with your insights.  
  3. Response to the criteria. This should be in a report format NOT questions and answers. Your response to each point should show either it is a strength or an opportunity for improvement. 

Use the uploaded files to complete the project: 

  1. To survey the leadership team, use the file “Leaders’ Perceptions”  
  2. To survey the employees, use the file “Employees’ Perceptions”  
  3. To complete the excellence criteria, use the file “Performance Excellence Criteria”  
Category: Accounting & Finance Subjects: Behavioral Finance Deadline: 24 Hours Budget: $80 - $120 Pages: 2-3 Pages (Short Assignment)

Attachment 1

Are We Making Progress as Leaders?

Use This Tool to Quickly Assess Your Leaders’ Perceptions

Baldrige Performance Excellence Program • www.nist.gov/baldrige

In today’s environment, if you are standing still, you are falling behind. Making the right decisions at the right time is critical. Following through on those decisions is challenging: deploying strategy is much more difficult than developing strategy. If deployment is so challenging, the questions are, Are you making progress? Would your workforce agree? How do you know?

Are We Making Progress as Leaders? and the companion document for employees, Are We Making Progress?, are designed to help you know. These tools show you whether your perceptions agree with those of your workforce. They will help you focus your improvement and communication efforts on the most critical areas.

The questionnaires are organized by the seven Baldrige Criteria for Performance Excellence categories, part of the Baldrige Excellence Framework. These questionnaires identify opportunities for improvement and direct you to more detailed questions in the Criteria. They also may help you identify some ideas for making improvements and recognizing opportunities for innovation.

Ask your leadership team to complete this questionnaire. It will challenge you to address issues critical to your organization’s success.

(Im)Prove Your PerformanceTM

Get Started Today!

Download Are We Making Progress as Leaders?

http://www.nist.gov/baldrige/ publications/progress_leaders.cfm

If necessary, modify the questionnaire to address your specific needs (e.g., add questions, use language specific to your organization).

Distribute the questionnaire to your leadership team.

Download the companion document, Are We Making Progress?, to see if your leaders’ perceptions agree with those of your workforce.

How do you know?

Are your values, vision, mission, and plans being deployed?

Does your leadership team understand and support them? Are they communicated to, understood by, and supported by all members of your workforce?

Are your communications effective?

Is the message being well received?

Strongly Strongly Disagree Disagree Undecided Agree Agree

Leadership

1A Our workforce knows our organization’s mission (what we are trying to accomplish).

1B Our workforce knows our organization’s vision (where it is trying to go in the future).

1C Our leadership team is ethical and demonstrates our organization’s values. 1D Our leadership team creates a work environment that helps our employees do their jobs. 1E Our leadership team shares information about the organization.

1F Our leadership team asks employees what they think.

Strategy

2A As our leadership team plans for the future, we ask our employees for their ideas.

2B Our organization encourages totally new ideas (innovation).

2C Our employees know the parts of our organization’s plans that will affect them and their work.

2D Our employees know how to tell if they are making progress on their workgroup’s part of the plan.

2E Our organization is flexible and makes changes quickly when needed.

Are We Making Progress as Leaders? Your perceptions as a leader are important to our organization! There are 40 statements below. For each statement, check the box that best matches how you feel (strongly disagree, disagree, undecided, agree, strongly agree). How you feel will help us decide where we most need to improve or change. We also have the opportunity (using the Are We Making Progress? questionnaire) to compare the perceptions of our leadership team with those of our workforce to see if there are differences. We will not be looking at individual responses but will use the information from our whole leadership team to make decisions. It should take you about 10 to 15 minutes to complete this questionnaire.

Senior leaders, please fill in the name of organization or unit being discussed. Note: This refers to what is meant each time the word “organization” is used below. In addition, “employees” is used interchangeably with “workforce,” which includes all people performing work for the organization.

____________________________________________________________________

1

2

Are We Making Progress as Leaders? • www.nist.gov/baldrige

Strongly Strongly Disagree Disagree Undecided Agree Agree

Customers Note: Your employees’ customers are the people who use the products of their personal work.

3A Our employees know who their most important customers are.

3B Our employees regularly ask their customers what they need and want.

3C Our employees ask if their customers are satisfied or dissatisfied with their work.

3D Our employees are allowed to make decisions to satisfy their customers. 3E Our employees also know who our organization’s most important customers are.

Measurement, Analysis, and Knowledge Management 4A Our employees know how to measure the quality of their work.

4B Our employees use this information to make changes that will improve their work.

4C Our employees know how the measures they use in their work fit into our organization’s overall measures of improvement.

4D Our employees get all the information they need to do their work.

4E Our employees know how our organization as a whole is doing.

Workforce

5A Our employees cooperate and work as a team.

5B Our leadership team encourages and enables our employees to develop their job skills so they can advance in their careers.

5C Our employees are recognized for their work.

5D Our organization has a safe workplace.

5E Our managers and our organization care about our workforce.

5F Our workforce is committed to our organization’s success.

Are We Making Progress as Leaders? • www.nist.gov/baldrige

3

4

5

Strongly Strongly Disagree Disagree Undecided Agree Agree

Would you like to give more information about any of your responses? Please include the number of the statement (for example, 2A or 7D) you are discussing.

Operations

6A Our employees can get everything they need to do their jobs.

6B Our organization has good processes for doing its work.

6C Our employees can improve their personal work processes when necessary. 6D Our organization is prepared to handle an emergency.

Results

7A Our employees’ work products meet all requirements.

7B Our employees’ customers are satisfied with their work.

7C Our workforce knows how well our organization is doing financially. 7D Our organization has the right people and skills to do its work.

7E Our organization removes things that get in the way of progress.

7F Our organization obeys laws and regulations.

7G Our organization practices high standards and ethics.

7H Our organization helps our employees help their community.

7I Our employees believe our organization is a good place to work.

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Contact For information on the Baldrige Performance Excellence Program: www.nist.gov/baldrige | 301.975.2036 | [email protected] Are We Making Progress as Leaders? Revised 2015 Photo credits: ©Pressmaster/Shutterstock

Baldrige Performance Excellence Program • National Institute of Standards and Technology • Department of Commerce

Attachment 2

Are We Making Progress?

Use This Tool to Quickly Assess Your Employees’ Perceptions

Baldrige Performance Excellence Program • www.nist.gov/baldrige

In today’s environment, if you are standing still, you are falling behind. Making the right decisions at the right time is critical. Following through on those decisions is challenging: deploying strategy is much more difficult than developing strategy. If deployment is so challenging, the questions are, Are you making progress? How do you know?

Are We Making Progress? and the companion document for leaders, Are We Making Progress as Leaders?, are designed to help you know. These tools show you whether your perceptions agree with those of your workforce. They will help you focus your improvement and communication efforts on the most critical areas.

The questionnaires are organized by the seven Baldrige Criteria for Performance Excellence categories, part of the Baldrige Excellence Framework. These questionnaires identify opportunities for improvement and direct you to more detailed questions in the Criteria. They also may help you identify some ideas for making improvements and recognizing opportunities for innovation.

Ask the members of your workforce their opinions. They will appreciate the opportunity—and your organization will benefit from their responses!

(Im)Prove Your PerformanceTM

Get Started Today!

Download Are We Making Progress?

http://www.nist.gov/baldrige/ publications/progress.cfm

If necessary, modify the questionnaire to address your specific needs (e.g., add questions, use language specific to your organization).

Distribute the questionnaire to your senior leadership team and your workforce, including managers, supervisors, and volunteers.

Download the companion document, Are We Making Progress as Leaders?, to see if your employees’ perceptions agree with those of your leadership.

How do you know?

Are your values, vision, mission, and plans being deployed?

Does your leadership team understand them? Do the members of your workforce understand and support them?

Are your communications effective?

Is the message being well received?

Are We Making Progress? Your opinion is important to us! There are 40 statements below. For each statement, check the box that best matches how you feel (strongly disagree, disagree, undecided, agree, strongly agree). How you feel will help us decide where we most need to improve or change. We will not be looking at individual responses but will use the information from our whole group to make decisions. It should take you about 10 to 15 minutes to complete this questionnaire.

Senior leaders, please fill in the name of organization or unit being discussed. Note: This refers to what is meant each time the word “organization” is used below

____________________________________________________________________

Are We Making Progress? • www.nist.gov/baldrige

Strongly Strongly Disagree Disagree Undecided Agree Agree Leadership

1A I know my organization’s mission (what it is trying to accomplish).

1B I know my organization’s vision (where it is trying to go in the future).

1C My senior (top) leaders are ethical and demonstrate our organization’s values.

1D My senior leaders create a work environment that helps me do my job.

1E My organization’s leaders share information about the organization.

1F My organization asks what I think.

Strategy 2A As it plans for the future, my organization asks for my ideas.

2B My organization encourages totally new ideas (innovation).

2C I know the parts of my organization’s plans that will affect me and my work. 2D I know how to tell if we are making progress on my workgroup’s part of the plan.

2E My organization is flexible and makes changes quickly when needed.

1

2

Are We Making Progress? • www.nist.gov/baldrige

Strongly Strongly Disagree Disagree Undecided Agree Agree

Customers Note: Your customers are the people who use the products of your work.

3A I know who my most important customers are.

3B I regularly ask my customers what they need and want.

3C I ask if my customers are satisfied or dissatisfied with my work. 3D I am allowed to make decisions to satisfy my customers.

3E I also know who my organization’s most important customers are.

Measurement, Analysis, and Knowledge Management 4A I know how to measure the quality of my work.

4B I can use this information to make changes that will improve my work.

4C I know how the measures I use in my work fit into the organization’s overall measures of improvement.

4D I get all the important information I need to do my work.

4E I know how my organization as a whole is doing.

Workforce 5A The people I work with cooperate and work as a team.

5B My bosses encourage me to develop my job skills so I can advance in my career.

5C I am recognized for my work.

5D I have a safe workplace.

5E My bosses and my organization care about me.

5F I am committed to my organization’s success.

3

4

5

Contact For information on the Baldrige Performance Excellence Program: www.nist.gov/baldrige | 301.975.2036 | [email protected]

Are We Making Progress? Revised 2015 Photo credits: ©Tsyhun/Shutterstock

Baldrige Performance Excellence Program • National Institute of Standards and Technology • Department of Commerce

Strongly Strongly Disagree Disagree Undecided Agree AgreeC Operations

6A I can get everything I need to do my job.

6B We have good processes for doing our work.

6C I can improve my work processes when necessary.

6D We are prepared to handle an emergency.

Results 7A My work products meet all requirements.

7B My customers are satisfied with my work.

7C I know how well my organization is doing financially.

7D My organization has the right people and skills to do its work.

7E My organization removes things that get in the way of progress.

7F My organization obeys laws and regulations.

7G My organization practices high standards and ethics.

7H My organization helps me help my community.

7I My organization is a good place to work.

Would you like to give more information about any of your responses? Please include the number of the statement (for example, 2A or 7D) you are discussing.

6

7

Attachment 3

Performance Excellence Criteria Category 1 Leadership The Leadership category asks how senior leaders’ personal actions guide and sustain your organization. It also asks about your organization’s governance system; how your organization fulfills its legal, ethical, and societal responsibilities; and how it supports its key communities. Answer the following questions in your assessment:

1. How do senior leaders set and communicate your organization’s vision and values? 2. How do senior leaders create an environment for learning, performance improvement, and

innovation to guide and sustain your organization? 3. How do senior leaders communicate with the workforce and encourage high performance and

a customer and business focus? 4. What are your organization’s governance system and processes for management and financial

accountability, transparency in operations, and senior leader performance evaluation? 5. How does your organization promote and ensure legal and ethical behavior in all interactions? 6. How does your organization fulfill its societal responsibilities and support its key communities?

Category 2 Strategic Planning The Strategic Planning category asks how your organization develops strategic objectives and action plans, implements them, changes them if circumstances require, and measures progress. Answer the following questions in your assessment:

1. How do you conduct strategic planning, including key steps, participants, and short- and longer- term planning horizons?

2. How do you use data, information, and comparative data to determine and address strategic opportunities, challenges, and advantages?

3. How do you determine key work systems and core competencies and use these in making work system decisions, including what work you will do internally and what you will outsource?

4. How do you develop strategic objectives? Summarize your organization’s key strategic objectives and their related goals.

5. How do you convert strategic objectives into action plans and communicate these? Summarize your organization’s key action plans, and action plan performance measures or indicators.

6. How do you allocate resources or ensure financial and other resources are available to support the achievement of your action plans?

7. How do you monitor progress against your objectives, and make changes to action plans when needed?

Category 3 Customer Focus The Customer Focus category asks how your organization engages its customers for long-term marketplace success, including how your organization listens to the voice of the customer, builds customer relationships, and uses customer information to improve and to identify opportunities for innovation. Answer the following questions in your assessment:

1. How do you listen to the voice of the customer? 2. How do you determine customer requirements for products/services and communication

methods to support customers? 3. How do you build and manage customer relationships? 4. How do you determine customer satisfaction and engagement and use this information to

make improvements? 5. How do you manage and resolve customer complaints and recover their confidence?

Category 4 Measurement, Analysis, and Knowledge Management The Measurement, Analysis, and Knowledge Management category asks how your organization selects, gathers, analyzes, and manages its data, information, and knowledge assets; how it learns; and how it manages information technology. The category also asks how your organization uses review findings to improve its performance. Answer the following questions in your assessment:

1. How do you measure, analyze, review, and improve performance through the use of data and information at all levels and in all parts of your organization?

2. What are your key organizational performance measures? 3. How do you select comparative data and use it effectively to support decision making? 4. How do you identify internal operations that are high performing and select and share their

best practices with other areas of your organization? 5. How do you build and manage knowledge assets? 6. How do you ensure the quality and availability of needed data, information, software, and

hardware for your workforce, suppliers, partners, collaborators, and customers and ensure availability in the event of an emergency?

Category 5 Workforce Focus The Workforce Focus category asks how your organization assesses workforce capability and capacity needs and builds a workforce environment conducive to high performance. The category also asks how your organization engages, manages, and develops your workforce to utilize its full potential in alignment with your organization’s overall mission, strategy, and action plans. Answer the following questions in your assessment:

1. How do you manage workforce capability and capacity to accomplish the work of the organization?

2. How do you recruit, hire, place, and retain new workforce members? 3. How do you maintain a healthy, secure, and supportive work climate? 4. How do you engage, compensate, recognize and reward your workforce to achieve high

performance? 5. How do you assess workforce engagement and use the results to achieve higher performance? 6. How are members of your workforce, including leaders, developed to achieve high

performance? 7. How do you manage effective career progression and succession planning including the transfer

of knowledge from departing or retiring workforce members? Category 6 Operations Focus The Operations Focus category asks how your organization designs, manages, and improves its products, services, and work processes and improves operational effectiveness to deliver customer value and achieve organizational success and sustainability. Answer the following questions in your assessment:

1. How do you design your products/services and the key work processes that deliver these, and determine key product/service requirements and key work process requirements?

2. How do you manage, measure, and improve key work processes and support processes to improve performance and reduce variability?

3. How do you control the overall costs of your operations? 4. How do you manage supplier performance? 5. How do you provide a safe operating environment and ensure workplace preparedness for

disasters or emergencies? Category 7 Results The Results category asks about your organization’s performance and improvement in all key areas product and process results, customer-focused results, workforce-focused results, leadership and governance results, and financial and market results. The category asks about performance levels relative to those of competitors and other organizations with similar product offerings. Provide results that address the following questions in your assessment:

1. What are your organization’s key product/service performance and process effectiveness and efficiency results? Include processes that directly serve customers, strategy, and operations (including emergency preparedness and supply chain management). Segment your results by product /service offerings, by customer groups and market segments, and by process types and locations as appropriate. Include appropriate comparative data.

2. What are your organization’s key customer‐focused results for customer satisfaction, dissatisfaction, and engagement? Segment your results by product/service offerings, customer groups, and market segments, as appropriate. Include appropriate comparative data.

3. What are your organization’s key workforce‐focused results for workforce environment and for your workforce engagement? Segment your results to address the diversity of your workforce and to address your workforce groups and segments, as appropriate. Include appropriate comparative data.

4. What are your organization’s key senior leadership and governance results, including those for fiscal accountability, legal compliance, ethical behavior, societal responsibility, support of key communities, and strategy implementation? Segment your results by organizational units, as appropriate. Include appropriate comparative data.

5. What are your organization’s key financial and marketplace performance results by market segments or customer groups, as appropriate? Include appropriate comparative data.